Policies:

The Ravenwood Staff takes pride in striving to make your stay a pleasant and memorable experience. To that end, please review the following policies carefully and feel free to contact us directly if you have any questions or concerns.

Minimum Stay Requirements:

Two night reservations are requested for weekends and peak foliage season, three nights on certain holiday weekends.

Accommodation Recommendations for Children:

The Castle rooms are not recommended for families with children under the age of 12, nor can we accommodate more than two people in any one room.  We do have cottages and cabins that can accommodate additional guests.  Please call Ravenwood directly to check availability if adding an additional persons to any of our rooms – even if booked on-line. We reserve the right to move you to accommodations that will fit your party size (at your expense) or cancel the reservations without refund if we have not been notified in advance of the additional guests.

Deposit:

All reservations for Castle rooms and Medieval Village must be secured by a deposit of$100.00 with a minimum of one night stay. Fairytale Cabins and Gypsy Wagons will require a deposit equal to one night stay.

Cancellation Policy:

Due to our intimate size, any cancellations affect us significantly. Consequently, we adhere to a strict cancellation policy. Should you cancel your stay seven (7) days or more prior to your arrival, we will be happy to hold your deposit for a future stay, or arrange for a refund less a $25.00 processing fee.
Within the seven (7) days, we do not normally refund, but we will make every effort to re-book the room and in the event that we are successful, we either refund your deposit, less a $25 processing fee or hold your deposit for a future stay.

Cancellations made on same day of your arrival, early departures or no shows will be responsible for the entire reserved stay unless we are able to rebook the room.

Check-in/Check-out:

Check-in is anytime after 3:00 pm. Please call if you will be arriving later than 7:00PM. We'll be happy make arrangements.
Check-out is at 11:00 am.  – If guests have not made prior arrangements with the Inn for a later check-out-time, a 50% room rate will be added to the final bill.

Credit Cards:

We accept Visa, Master Card, American Express, and Discover cards.

Holiday, Peak & Seasonal Rates:

Weekend rates will apply during Peak Season and Holidays..
Peak Season and Holidays are:
New Year's Day, Martin Luther King Weekend, President's Week, Memorial Day Weekend, 4th of July, Labor Day Weekend, Columbus Day Weekend, Thanksgiving, Christmas Week, and New Year's Eve.
Fall Foliage (Mid September until the end of October)
Prices Subject to Change.

 

 

Gift Certificates and Gift Cards:

When booking a room on any other reservation system other than on Ravenwood.com, black out dates may apply for some Gift Certificates and Gift Cards, therefore we ask that you mention your Gift Certificates or Gift Cards when making your reservation.
BedandBreakfast.com Gift Cards and Gift Certificate are applicable to room rate only. Taxes and other charges will be billed directly. Not applicable with Special Offers and Packages.

Children/Additional Person:

All rooms at Ravenwood have Queen or King sized beds, and are most comfortable for up to two persons.   A third person may be accommodated in some rooms for an additional charge of $15 per night. Advance reservations required. The Castle rooms are not recommended for families with children under the age of 12, nor can we accommodate more than two people in any one room.   Guests must call to check availability if adding an additional person – even if booked on-line. For families with young children, may we suggest you look at accommodations in our Fairytale Cottages.

Smoking:

Please note that according to Ohio, our Inn is non-smoking. A $500.00 cleaning fee will be assessed for any violations to this policy.

Limitations to Renting:

Renters must be at least 21 years of age.

Facilities:

The Inn's facilities and guest rooms are for the use of registered guest only.

 

Pet Policy:

With innkeepers who are dog owners themselves, Ravenwood Castle will be happy to accept well-mannered housebroken dogs in select accommodations, provided owners are conscientious and considerate of our policies. We do not accept cats, birds, or any other animals. For the safety and general comfort of all our guests, we ask that you agree to the following simple rules:

At Reservation:

Guests must call to check availability of our limited number of pet rooms--online reservations are not an option.  When the reservation is made, guests must disclose that their pet will also be visiting. We charge a nightly pet fee of $25, which covers the additional time and effort needed to clean our accommodations after a pet visit. This fee applies for each pet, and there is a limit of two pets per room.

Room Availability:

Due to health and allergy concerns, not all guest rooms are available for guests with pets. At the discretion of the innkeepers, certain holidays, weekends, or special event periods may be restricted from pets, so please check in advance for our availability.

Pet Responsibility Agreement:

Guests bringing pets understand and agree to guarantee and authorize credit card payment for any excessive cleaning or damage which may be caused by their pet, even if not discovered until after check-out.

Health Guidelines:

Per Health Department guidelines, pets are not permitted in our common areas, including the lobby, tavern, gift shop, Tea Room or Great Hall. Further, inside your guest rooms we ask that your pets be kept off the beds and furniture, and sleep on the floor or in their travel kennels.  We assume that owners will take care of cleaning up wet or muddy dogs prior to returning to their guestroom, just as you would in your own home.

Common Areas:

In consideration for other guests who may not be comfortable around dogs, pets must be kept on a leash at all times when outside your room or on the inn grounds. Pets may not be left unattended in guest rooms unless crated (kennel to be provided by the owner). Daily housekeeping will be interrupted if this guideline is not followed.

Aggressive Behavior:

Pets must be under owner's control at all times, and should not disturb other guests with barking or aggressive behavior. We reserve the right to ask guests to make alternative arrangements for their pets at a local kennel, or else vacate the inn should the pet prove to be a problem.

Doggy Bags:

When enjoying our grounds and hiking trails with your pets, we ask that you clean up after your pet with the bags provided at our front desk, and dispose of the doggy bags in the designated trash receptacle off the main parking lot of the property. We appreciate your efforts to keep our gardens, grounds, and parking areas clean and free of pet debris.