Policies at Ravenwood:

The Ravenwood Staff takes pride in striving to make your stay a pleasant and memorable experience. In fact, we want you to feel like you are coming home to your 'family castle' for a visit! To that end, please review the following policies carefully and feel free to contact us directly if you have any questions or concerns.

Minimum Stay Requirements:

Two night (or more) reservations are requested for weekends and peak foliage season, three nights on certain holiday weekends.

Accommodations:

All rooms at Ravenwood have Queen or King sized beds, and are most comfortable for up to two persons. A third person may be accommodated in some cottages for an additional charge of $15 per night. Advance reservations required. The Castle rooms are not recommended for families with children under the age of 12, nor can we accommodate more than two people in any one room. Guests must call to check availability if adding an additional person – even if booked on-line. For families with young children, may we suggest you look at accommodations in our Fairytale Cottages.

Deposit:

All reservations for Castle rooms and Medieval Village must be secured by a deposit of$100.00 with a minimum of one night stay. Fairytale Cabins and Gypsy Wagons will require a deposit equal to one night stay.

Cancellation Policy:

Due to our intimate size, any cancellations affect us significantly. Consequently, we adhere to a strict cancellation policy. Should you cancel your stay seven (7) days or more prior to your arrival, we will be happy to hold your deposit for a future stay, or arrange for a refund less a $25.00 processing fee.
Within the seven (7) days, we do not normally refund, but we will make every effort to re-book the room and in the event that we are successful, we either refund your deposit, less a $25 processing fee or hold your deposit for a future stay.

Cancellations made on same day of your arrival, early departures or no shows will be responsible for the entire reserved stay unless we are able to rebook the room.

Check-in/Check-out:

Check-in is anytime after 3:00 pm. Please call if you will be arriving later than 7:00PM. We'll be happy make arrangements.
Check-out is at 11:00 am. – If guests have not made prior arrangements with the Inn for a later check-out-time, a 50% room rate will be added to the final bill.

Credit Cards:

We accept Visa, Master Card, American Express, and Discover cards.

Holiday, Peak & Seasonal Rates:

Weekend rates will apply during Peak Season and Holidays..
Peak Season and Holidays are:
New Year's Day, Martin Luther King Weekend, President's Week, Memorial Day Weekend, 4th of July, Labor Day Weekend, Columbus Day Weekend, Thanksgiving, Christmas Week, and New Year's Eve.
Fall Foliage (Mid September until the end of October)
Prices Subject to Change.

Gift Certificates and Gift Cards:

When booking a room on any reservation system other than on Ravenwoodcastle.com, black out dates may apply for some Gift Certificates and Gift Cards, therefore we ask that you mention your Gift Certificates or Gift Cards when making your reservation.
BedandBreakfast.com Gift Cards and Gift Certificate are applicable to room rate only. Taxes and other charges will be billed directly. Not applicable with Special Offers and Packages.

Smoking:

Please note that under Ohio law, our inn is completely non-smoking inside. Smoking is permitted outside in designated areas only. If we can smell smoke or ashes in your room, we will assess a $500 cleaning fee to the credit card number with which your reservation was made. (Yes we are really serious about this subject as we will have to shut down the room for several days for special cleaning to eliminate the smoke odor.) Please do not smoke in the woods, or throw butts in the grass where they could start a fire.

Limitations to Renting:

Renters must be at least 21 years of age.