Dear Ravenwood Castle Guests,
As you know from our previous updates, we have recently taken the step of closing our doors for the next few weeks. We arrived at this decision out of an abundance of caution, to do our part to help stop the spread of COVID-19 and keep our employees and guests safe.
I would like to personally thank all of our guests and business partners who have expressed their support for the Castle during this situation. The entire Ravenwood Castle team appreciates your kind thoughts and words, and wants you to know that we are thinking of all of you as well.
Many of you have asked how you can financially support Ravenwood Castle as we move through this closure. The absolute best way to do that is to make a reservation for a future visit (you can book up to a year in advance!), or to purchase a gift certificate to use on a future stay. Not only does this directly support us as a business now, but it is a great reward for yourself in the future. After being cooped up for the next few weeks, you’ll deserve it!
As an added bonus, we are currently offering a limited time gift certificate promotion. With the purchase of a gift certificate of $500 or more between now and April 30th, you will enjoy priority booking for one of our much anticipated 2020 events! To see more details about this promotion, visit our gift certificate page.
You may be wondering if it is safe to reserve a future stay, or purchase a gift certificate. More than once over the past week we have been asked if this is the end of Ravenwood Castle, if this shut down will become permanent and put us out of business. These are reasonable questions. After all, Ravenwood Castle is not only a small business, but a small business in the hard hit lodging industry.
It is true that these coming weeks being closed for regular business will be difficult for us, as they will for every business that is affected by the shut down. That being said, Ravenwood Castle is a healthy business. While we certainly did not foresee this pandemic, our management team had contingency plans in place for unexpected difficulties and business interruptions. The team has been responding quickly to this situation to implement the existing plans, and put additional financial and operational safety measures in place.
In short, Ravenwood Castle will survive this period of difficulty. We will not only resume regular operations on the other side of this pandemic, it is my personal belief we will emerge stronger than ever.
In the meantime, please exercise good common sense, keep yourselves and your loved ones safe, and we look forward to serving you again soon!